Chartimatic Support
We're here to help with your account, integrations, and briefings.
Contact us
Email support@chartimatic.com with your question. We usually respond within 1–2 business days.
To help us resolve your issue faster, please include:
- Your Shopify store domain (e.g.,
your-store.myshopify.com) or the email on your Chartimatic account. - A short description of the issue and what you expected to happen.
- The integration involved (Shopify, Google Analytics, Google Ads, or Klaviyo), if applicable.
Self-serve help
Before reaching out, you may find what you need in our Help Center, which covers connecting integrations, reading your daily briefing, and managing your account.
Billing and subscriptions
If you installed Chartimatic from the Shopify App Store, your subscription is billed through Shopify Billing and managed from your Shopify admin. For accounts created directly on app.chartimatic.com, email support@chartimatic.com and we'll help.
Security and privacy
For security disclosures, contact security@chartimatic.com. For privacy or data-access requests, see our Privacy Policy.